Shipping policy
VAT, customs and import taxes
<!-- td {border: 1px solid #cccccc;}br {mso-data-placement:same-cell;} -->When making purchases from other regions than Switzerland or Canada and Europe, please be informed that you will be liable for VAT and any possible customs and import fees. These fees will be requested upon delivery and remain solely your responsibility.
We recognize that you face some charges when shopping with us so our prices are localized and are already including discounts from our regular prices based on your location.
Tracked shipping
The tracking number will be sent to you by email at the time of shipment.
Shipping origin
Orders for Canada and the US are shipped from Canada.
Orders for Switzerland, Europe and the rest of the world are shipped from Switzerland.
Please note that the shipping origin can sometimes vary depending on the available stock at the local warehouse.
<!-- td {border: 1px solid #cccccc;}br {mso-data-placement:same-cell;} -->Processing time
The processing time depends on the product, please see each individual product for processing time information.
Shipping time
Switzerland Standard : 2-3 business days
Switzerland Express : 1-2 business days
Europe : 4-8 business days
UK: 4-8 business days
Canada : 4-10 business days
Rest of the world : 6-10 business days